Service Desk Vs Help Desk: How are they different?
Service Desk and Help Desk are two terms that are part of the ITSM and that are related to high efficiency tools focused on improving the service that companies offer to their customers. However, and although both terms are frequently used as synonyms; The truth is that depending on the context, Service Desk and Help Desk can mean two different things.
Surely you are wondering now, what are those differences that distinguishes one from the other? Is it important for my business to know these dissimilarities? Which one could work best for my company? If you want to have any idea what the answers to these questions are; We recommend that you continue reading this interesting article that we have prepared for you today.
From the Help Desk to the Service Desk
The introduction of PCs in the 80s was the phenomenon that gave rise to everything that would later become the IT support market. It is precisely at this time that the first Help Desk or in Spanish Help Tables are born; which were far from having the characteristics and efficiency of the current Help Tables.
It is not until the late 1980s when the ITIL framework comes to the rescue to propose a better way to manage Information Technology.
This set of best practices introduced the concept of an integrated service desk technician (or Service Desk) as a single point of contact for all customer requests related to IT.
Surely you are wondering now, what are those differences that distinguishes one from the other? Is it important for my business to know these dissimilarities? Which one could work best for my company? If you want to have any idea what the answers to these questions are; We recommend that you continue reading this interesting article that we have prepared for you today.
From the Help Desk to the Service Desk
The introduction of PCs in the 80s was the phenomenon that gave rise to everything that would later become the IT support market. It is precisely at this time that the first Help Desk or in Spanish Help Tables are born; which were far from having the characteristics and efficiency of the current Help Tables.
It is not until the late 1980s when the ITIL framework comes to the rescue to propose a better way to manage Information Technology.
This set of best practices introduced the concept of an integrated service desk technician (or Service Desk) as a single point of contact for all customer requests related to IT.
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